CUSTOMER SERVICE POLICY:

‘Best Deer Call’ is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery are between 2-10 business days. For custom or handmade orders this may be a little longer but rest assured it will be with you as soon as possible. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder, or a full refund.

REFUND AND RETURNS POLICY:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Where goods are faulty; have been wrongly described; are different to the advertised product purchased on the website; or don’t perform as advertised, you can choose between an exchange, credit or refund.

The cost of postage on returns remains the buyers responsibility other than when goods are returned faulty.

Privacy Policy

‘Best Deer Call’ is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with emailshot information and to personalise your shopping experience with us. ‘Best Deer Call’ uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Best Deer Call only last while you’re browsing our website. We do not store persisitent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you through our product pages, thus providing you with a more friendly interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its ‘IP address’ and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with the information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.